Privacy Policy – Nobles Electronic Library

Introduction

When you use the services of Nobles Electronic Library, you provide us with personal data and general information that require the highest levels of protection. We fully recognize our responsibility to safeguard this data and ensure the privacy of the information you share with us, in compliance with international data protection and privacy standards, including GDPR, ISO/IEC 27701, and ISO/IEC 27001 information security standards.

This policy constitutes a legal agreement between Nobles Electronic Library and the user. It clarifies the rights and obligations of both parties and covers all matters related to accessing, using, browsing, and interacting with the platform’s services.

By agreeing to this policy, you acknowledge that transmitting data over the internet inherently carries security risks, and although we are committed to applying the highest protection standards, absolute data security cannot be guaranteed.

If you have any questions regarding this policy, you may contact us through official support channels.

Legal Framework

1. Any disputes or complaints are subject to the laws of the Syrian Arab Republic. Syrian courts are the sole competent judicial authority for resolving any dispute.

2. GDPR and international standards (ISO 27701) serve as technical references for applying best practices in data protection, while Syrian law remains the primary and binding legal reference in case of disputes.

3. Syria is the place of residence, and the applicable law is local Syrian law.

4. This policy covers all privacy‑related provisions, including:

1. Data collected

2. How it is used

3. How it is stored

4. Updating, exporting, and deleting data

5. How data is shared

6. User rights

7. Cybersecurity

8. Legal compliance

3. Scope of the Policy

This policy applies to all digital activities associated with Nobles Electronic Library, including:

• The website: www.nobles.com.sy

• Subscription and e‑reading systems

• Electronic payment services

• Internal systems for account and content management

• Technical support and customer service operations

This policy does not apply to third‑party websites or services.

4. Compliance and Cooperation with Regulatory Authorities

• The privacy policy is reviewed periodically to ensure compliance with local and international regulations.

• Personal data may be processed on servers outside the country of residence, with the same protection measures applied.

• Upon receiving official complaints, we communicate with the complainant and cooperate with relevant regulatory authorities to resolve any dispute related to data transfer or processing.

5. Changes to the Policy

• Our services may change continuously; therefore, the privacy policy may be updated.

• We commit not to reduce the level of data protection without explicit consent from affected users.

• We always indicate the date of the last update and provide archived versions for review.

• In case of significant changes, clear notice will be provided to users.

6. Legal Basis for Data Processing (GDPR Article 6)

Nobles Electronic Library relies on the following legal bases:

• Contract performance: account creation, service provision, subscription management.

• Legal compliance: accounting and tax obligations.

• Legitimate interest: service improvement, fraud protection.

• Explicit consent: non‑essential cookies, newsletter subscriptions.

Data Collected

Nobles Electronic Library collects only the data necessary to provide the service.

7.1 Data Provided Directly by the User

• Full name

• Email address (for registration and communication)

• Phone number (optional, but required for electronic payments via Syriatel Cash, Zain/MTN Cash; used for transaction confirmation and payment notifications)

• Login credentials (username and password)

• Payment information (processed through external payment gateways; not fully stored on library servers)

• Content published by the user within the platform

7.2 Automatically Collected Data

• IP address

• Browser and device type

• Pages visited

• Session duration

• Technical performance data

7.3 Data Not Collected

❌ The library does not collect:

• Call logs

• Precise geolocation data

• Audio or video data

• Data of children under 18

• Android/Prime/Play Store device data

• Any data unrelated to the library’s services

7.4 Distinguishing Between Data and Information

• Personal data: any data identifying an individual or directly linked to them.

• General information: content or data insufficient to identify a person.

Why We Collect Data (Purposes of Use)

8.1 Service Provision

Data is used to enable users to benefit from platform services, including:

• Access to available services (e‑reading, account management, subscription).

• Sending purchased products or books (if applicable).

• Issuing invoices, payment notifications, and collecting fees.

• Providing purchased services.

• Sending non‑marketing service/account‑related messages.

• Sending email notifications upon user request.

• Sending newsletters (with opt‑out option).

• Sending marketing communications related to Nobles or carefully selected partners, only with explicit user consent.

• Providing third parties with anonymized statistical data.

• Handling user inquiries and complaints.

• Protecting the website from fraud through threat‑detection systems.

• Ensuring compliance with terms and conditions, including monitoring private messages when legally required.

• Any other necessary uses that do not conflict with applicable laws.

8.2 Service Maintenance and Improvement

• Tracking service outages and technical errors.

• Improving website performance and user experience.

• Enhancing search, spelling correction, browsing, and content display features.

8.3 Developing New Services

• Personalizing user experience through content recommendations.

• Providing customized search results.

• Displaying non‑sensitive personalized ads.

• Not sharing identifiable data with advertisers unless explicitly requested by the user.

8.4 Performance Measurement and Analytics

• Analyzing website visits to improve design and user experience.

• Analyzing ad performance (if applicable).

• Using statistical tools to link activity across services without identifying the user.

8.5 Communication with Users

• Sending notifications about account activity or unusual login attempts.

• Informing users about updates or upcoming improvements.

• Keeping records of communications to resolve technical or operational issues.

8.6 Protecting the Website and Users

• Detecting fraud and misuse.

• Monitoring technical issues and responding to them.

• Protecting user data through advanced security controls.

• Customizing security settings based on user activity.

How Data Is Collected

9.1 When Using the Website Without Logging In

Data is collected using non‑personal technical identifiers linked to the browser or device, such as:

• Cookie identifiers

• Device identifiers

• Browser settings, language, system type

• Session data (duration, navigation paths)

9.2 When Logged In

Data is stored directly in the user’s account, including:

• Account data (name, email, phone number if provided)

• Subscription and payment data

• Activity logs (books read, saved content, preferences)

• User‑generated content

9.3 Automatically Collected Technical Data

Includes:

• IP address

• Device type, OS, browser version

• Network metadata

• Crash reports, system activity, operational logs

• Interaction data (pages visited, session duration, searches, purchases, content interactions)

9.4 Activity Data Within Services

Includes:

• Search terms

• Books/content browsed or interacted with

• Synced browser history (if enabled)

• Users you communicate with

• Purchases or subscriptions

9.5 General Geolocation Data

Collected only at a general level (country or city) based on IP or language settings.

9.6 Data from External Sources

Includes:

• Shipping companies (delivery updates)

• Payment providers (transaction confirmations)

• Business partners (anonymous statistical data)

• Participating merchants (purchase or refund information)

How Data Is Stored and Protected

10.1 Protection During Storage and Processing

Measures include:

• TLS 1.3 encryption during transmission

• Secure browsing and security scanning

• Two‑factor authentication (if enabled)

• Periodic reviews of data practices

• Least Privilege access control

• Strict confidentiality obligations

10.2 Cross‑Border Data Storage

Data may be stored or processed in countries where the library or its partners operate, applying the same protection standards.

10.3 User‑Published Data

Publicly posted content may be accessible online and reused by others.

10.4 Data Retention

Retention varies based on data type:

a. User‑deletable data:

Personal information

Uploaded content

Saved activity data

b. Automatically deleted/anonymized data:

• Advertising data

• Server logs

• Operational analytics

c. Data retained until account deletion:

• Service usage frequency

• Basic interaction logs

• Account settings

d. Long‑term retention for legal/operational reasons:

• Financial records (kept for at least 10 years)

• Fraud prevention data

• Cybersecurity data

• Legally required records

Data Sharing with Third Parties

Service Providers (Data Processors)

Includes:

• Electronic payment processors (Syriatel, Zain, Bimera)

• Hosting providers

• Cybersecurity providers

Legal Compliance

Data may be shared with:

• Judicial authorities

• Regulatory bodies

• Government agencies

No Data Selling

❌ Nobles Electronic Library does not sell personal data.

Operational Access

Limited access may be granted to:

• Hosting companies

• Domain administrators

User Consent

Data is shared only with explicit user consent or when required to provide a service.

External Processing

Trusted partners may process data on our behalf under strict instructions.

Legal or Security Reasons

Data may be shared to:

• Comply with legal obligations

• Enforce terms of service

• Detect or prevent fraud

• Protect rights and safety

Non‑Personal Data Sharing

Includes anonymized statistics and analytics.

Mergers or Acquisitions

Users will be notified before data transfer.

Internal Group Sharing

Data may be shared within the company group (if applicable).

Disclosure to Employees or Consultants

Personal data may be disclosed to any of the following:

• Our employees

• Company officers

• Insurance companies

• Legal advisors

• Agents

• Suppliers

• Subcontractors

Such disclosure is limited strictly to what is necessary for operational or legal purposes, and always subject to full confidentiality obligations.

Consent for Uses Not Specified in the Policy

Your data will not be used for any purpose not stated in this Privacy Policy unless we obtain your explicit consent.

User Rights (GDPR Articles 12–23)

Users have the right to:

• Access their data

• Request data correction

• Request data deletion

• Object to processing

• Request restriction of processing

• Request a copy of their data (Data Portability)

Requests are processed within a period not exceeding 30 days.

Cookies

The library uses:

• Essential cookies only

• Optional cookies are not used unless explicit consent is obtained

Children’s Policy

• Individuals under eighteen (18) years of age are not permitted to create an account or make purchases or subscriptions on the platform. We do not knowingly collect any personal data about them. If such data is discovered, the account will be deleted immediately.

• General browsing (without an account) is allowed, but any interaction requiring personal data is prohibited for users under 18.

Data Transfer Outside the Country

Data is not transferred outside the Syrian Arab Republic except when using international hosting services, and such transfers are carried out in accordance with international data protection standards.

Copyright and Intellectual Property

Nobles Electronic Library retains all copyright and intellectual property rights related to:

• Content published on the website

• Text materials

• Images and designs

• Logos and trademarks

• Any content the library has obtained permission to use

Users are prohibited from:

• Republishing or distributing any content without prior written approval from Nobles Electronic Library

• Copying, printing, or downloading any content without written permission from the library and the intellectual property owners

• Storing any part of the website in any public or private electronic system without prior written approval

• Using the library’s trademarks or logos without official authorization

All trademarks and logos displayed are the exclusive property of Nobles Electronic Library unless otherwise stated.

17. Limitation of Liability

Nobles Electronic Library makes every effort to ensure the accuracy of the information displayed on the website; however, it:

• Does not guarantee the quality, accuracy, timing, or completeness of any content at all times

• Provides content “as is” without any express or implied warranties

• Is not liable (contractually, civilly, or otherwise) for any losses or damages resulting from the use of the website or its content, including:

  • Errors

  • Negligence

  • Service interruptions

  • Any damages resulting from reliance on published information

The information and ideas published represent the views of their authors and do not necessarily reflect the views of Nobles Electronic Library.

18. External Links

The website may contain links to external websites, provided:

• Solely for convenience

• Without Nobles Electronic Library endorsing any content, services, or products displayed therein

• Without the library assuming any responsibility for the content or policies of those websites

19. Contact Information

For inquiries related to privacy or exercising legal rights, you may contact:

• Email: CEO@nobles.com.sy

• Phone: +963949706538

Update & Effective. Date and Last

• Last Update: 19 August 2026

• Effective Date: 19 August 2026